{"id":519,"date":"2018-10-08T12:08:56","date_gmt":"2018-10-08T12:08:56","guid":{"rendered":"https:\/\/negricases.com\/usen\/?page_id=519"},"modified":"2025-02-05T20:23:11","modified_gmt":"2025-02-05T20:23:11","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/negricases.com\/us\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"519\" class=\"elementor elementor-519\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4212b0bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4212b0bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d99a0aa\" data-id=\"d99a0aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a6e5cb6 elementor-widget elementor-widget-text-editor\" data-id=\"2a6e5cb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #000000;\"><strong>RIGHT OF WITHDRAWAL<\/strong><\/span><\/h4><p><span style=\"color: #000000;\">The USER has the same rights and period to return and\/or report possible flaws or defects in the online products or services as they do for offline products or services.<\/span><\/p><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p><span style=\"color: #000000;\"><strong>DEADLINE FOR RETURNS<\/strong><\/span><\/p><p><span style=\"color: #000000;\">You have a period of 14 days from the date of product receipt to request a return.<\/span><\/p><p>\u00a0<\/p><hr \/><h4>\u00a0<\/h4><p><span style=\"color: #000000;\"><strong>EXCEPTIONS<\/strong><\/span><\/p><p><span style=\"color: #000000;\">The right of withdrawal does not apply in the following cases:<\/span><\/p><ul><li><span style=\"color: #000000;\">If the product is not returned in perfect condition.<\/span><\/li><li><span style=\"color: #000000;\">If the product packaging is not in its original or perfect condition. The product should be protected using its original packaging to ensure it arrives in perfect condition. Applying seals or adhesive tapes directly to the product is strictly prohibited.<\/span><\/li><li><span style=\"color: #000000;\">Directly downloaded software applications from the portal.<\/span><\/li><li><span style=\"color: #000000;\">Customized products or products that, due to hygiene or other legally established exceptions, are not eligible for this right.<\/span><\/li><\/ul><p>\u00a0<\/p><hr \/><h4 dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\">\u00a0<\/h4><h4 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\">RETURN PROCEDURE<\/h4><p><span style=\"color: #000000;\">Before the withdrawal period expires, you must notify the merchant of your decision to request a return. To do so, please follow these steps:<\/span><\/p><p><span style=\"color: #000000;\">Send an email to info@negricases.com indicating your order or invoice number. Attach the withdrawal form provided on the website or clearly state your desire for a product return.<\/span><\/p><p><span style=\"color: #000000;\">Once we receive your request, we will contact you to provide instructions on how to proceed with the return and inform you of the transportation costs you need to cover. Although we will handle the shipping arrangements, you will be responsible for all shipping costs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d62862 elementor-widget elementor-widget-button\" data-id=\"8d62862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/negricases.com\/us\/wp-content\/uploads\/2023\/06\/Copia-de-ENGLISH-WITHDRAWAL-FORM.docx\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e353bc8 elementor-widget elementor-widget-text-editor\" data-id=\"e353bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><hr \/><h4>\u00a0<\/h4><h4>INSPECTION OF RETURNED PRODUCT<\/h4><p><span style=\"color: #000000;\">Upon receiving the returned product, our team will conduct an inspection to ensure it meets the previously established return conditions.<\/span><\/p><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p><span style=\"color: #000000;\"><strong>REFUND PROCESS<\/strong><\/span><\/p><p><span style=\"color: #000000;\">If the product meets the return conditions, we will process the corresponding refund within 14 days of receiving the product.<\/span><\/p><p><span style=\"color: #000000;\">The refund will be issued using the same payment method used in the original purchase, unless we explicitly agree on an alternative method with you.<\/span><\/p><p><span style=\"color: #000000;\">Please note that transportation costs and any additional expenses will not be refunded, and it will be your responsibility to cover them.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e07f0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e07f0a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa09952\" data-id=\"fa09952\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RIGHT OF WITHDRAWAL The USER has the same rights and period to return and\/or report possible flaws or defects in the online products or services as they do for offline products or services.<\/p>\n<p> \u00a0 \u00a0 DEADLINE FOR RETURNS You have a period of 14 days from the date of product receipt to request a return.<\/p>\n<p>&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-519","page","type-page","status-publish","hentry","description-off"],"acf":[],"_links":{"self":[{"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/pages\/519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/comments?post=519"}],"version-history":[{"count":1,"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/pages\/519\/revisions"}],"predecessor-version":[{"id":31804,"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/pages\/519\/revisions\/31804"}],"wp:attachment":[{"href":"https:\/\/negricases.com\/us\/wp-json\/wp\/v2\/media?parent=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}