Return Policy

 

The customer is entitled to return the item or items purchased within 14 calendar days from receipt of order. To make a return you must always send a written notice to info@luisegri.com.

 

the return will be accepted and the client does not bear any expenses return as long as they comply with all the conditions listed and specified below:

  

1) The product may not have been used and must be in perfect condition.

 

2) The product must be returned in its original box and packaging, with all appropriate accessories that were received, as the chain, strap or keys, etc.

 

3) Send the return authorization received by LUIS NEGRI and the purchase receipt or invoice in the original box

 

4) Managing return shipping following the instructions sent by LUIS NEGRI. LUIS NEGRI will not be liable for shipments otherwise.

 

In any case, the items returned incomplete, damaged, damaged, damaged, soiled or in any state that reasonably indicates that the product has been used or tampered with will not be refunded or exchanged and will be returned by post as soon as possible.

  

Likewise, the client is responsible for properly packing the product for shipping back. If the product is damaged due to improper packaging, LUIS NEGRI reserves the right to refuse or accept the return of the amount to be repaid by deducting the cost of repair required.

 

Once we received the item and found that the return conditions are met, LUIS NEGRI will notify the customer that the total or partial refund is being processed.

 

Reimbursement of items returned to the invoiced price will be made, depending on the mode of payment of such items, by crediting the bank account corresponding to the card that was used for payment or transfer on the customer's bank account customer. The refund will be made within 10 working days after shipment by LUIS NEGRI, confirmation of the processing of the refund.

 

Import costs, tariffs or customs will not be refunded